Director: Contact Center - AVAYA R&D, Pune

Pls note: Telecom - Contact Center or Unified Communication exp is a MUST for this role

Location: Pune

Role & Responsibilities:

- As part of continuous focus on growth at Pune R&D center, we are currently looking for a software engineering director for leading Contact Center development team.

- This is a hands-on leadership role with technical as well as managerial responsibilities.

- This role requires a candidate with deep application development experience and product delivery experience in a well-known product company.

- Technical responsibilities will include driving innovation within the team to provide solution for the unmet needs of customers and conceptualizing, architecting, delivering the CC products and application experience solution by closely working with other stakeholders like product management, product marketing and consumer experience group.

- Management responsibilities include project management, process management, quality management, people management, talent acquisition, performance management, rewards planning activities and development of team.

- Alongside management of the project team of engineers, the incumbent will also have responsibility to drive local site value growth initiatives being part of the local site management team

Desired Skills and Experience:

Technical:

- B.E / MS in Computer Science or related technical discipline with 18+ years of relevant industry experience

- Strong technical background in delivering features/solutions on Contact Center platforms and cloud technologies

- Strong experience in client/UI technologies as well as user experience design

- Extensive programming experience in J2EE/C++ with strong object oriented design & programming skills

- A solid foundation in computer science, with strong competencies in data structures, algorithms and software architecture/design

- Large & complex systems software design and development experience

Management:

- Minimum 10+ years of proven track record in people management.

- Minimum 8-10 years of proven track record in project management that includes planning, tracking, managing priorities, setting expectations, process/risk/issue management and delivering commitments with focus on quality and process adherence

- Experience of working in an international team context in distributed projects

- Proven track record of delivering software in agile methods and techniques as well as continuous integration

Leadership:

- Strategic & Incisive thinking with decisiveness and strong perseverance

- Zeal for innovation and questioning the conventional thinking. Good industry knowledge on relevant technology

- Self-driven, passionate and positive attitude during tough situations

- Excellent communication, collaboration, negotiation, conflict management and teamwork skills

Talent Acquisition Team
AVAYA India

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