Talent Acquisition Manager at Avail Finance
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Avail Finance - Collection Manager (8-12 yrs)
Roles & responsibilities:
- Leading Bangalore based Collections team having team size of approx. 60 to 100 people, which works with borrowers to drive collections
- Focus on maximizing collections and providing coaching and mentoring to a passionate team that cares deeply about each customer
Your responsibilities will include but are not limited to :
- Managing and mentoring a growing collections team by optimizing multi-channel communication tools and campaigns focused on increasing collections rate
- Ensuring disciplined use of internal systems while tapping into the creativity of the team for continuous improvement
- Be Data Centric and analyse the data on regular basis to drive improvements of the team and collection process
- Providing customer insights that form the basis for growing our product portfolio and driving process innovation
- Focusing on continuous improvement in conversion through automation, training, and cross-functional collaboration
- Meeting targets and managing entire customer lifecycle
Required Qualifications & Skills :
- 10+ years of Collections experience in financial services (consumer credit or marketplace lending platforms/Banking/NBFC) and 5+ years of inhouse collection team management / leadership experience
- Demonstrated success leading a team in a fast paced setting, managing SLAs across multiple channels, and achieving goals
- Excellent verbal and written communication, as well as presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences
- Excellent work ethic with result-driven attitude
- Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines with a high degree of autonomy
Personality Traits :
- Dynamic and Pro-active
- Fast Paced
- Desire to make an Impact on Positive Customer Experience
- Ability to work independently without supervision
- Strong work ethic
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