Avail Finance - Collection Manager

Roles & responsibilities:

- Leading Bangalore based Collections team having team size of approx. 60 to 100 people, which works with borrowers to drive collections

- Focus on maximizing collections and providing coaching and mentoring to a passionate team that cares deeply about each customer

Your responsibilities will include but are not limited to :

- Managing and mentoring a growing collections team by optimizing multi-channel communication tools and campaigns focused on increasing collections rate

- Ensuring disciplined use of internal systems while tapping into the creativity of the team for continuous improvement

- Be Data Centric and analyse the data on regular basis to drive improvements of the team and collection process

- Providing customer insights that form the basis for growing our product portfolio and driving process innovation

- Focusing on continuous improvement in conversion through automation, training, and cross-functional collaboration

- Meeting targets and managing entire customer lifecycle

Required Qualifications & Skills :

- 10+ years of Collections experience in financial services (consumer credit or marketplace lending platforms/Banking/NBFC) and 5+ years of inhouse collection team management / leadership experience

- Demonstrated success leading a team in a fast paced setting, managing SLAs across multiple channels, and achieving goals

- Excellent verbal and written communication, as well as presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences

- Excellent work ethic with result-driven attitude

- Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines with a high degree of autonomy

Personality Traits :

- Dynamic and Pro-active

- Fast Paced

- Desire to make an Impact on Positive Customer Experience

- Ability to work independently without supervision

- Strong work ethic