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29/05 Dilip Kumar Vidyarthy
Senior Vice President - Bancassurance at Au Small Finance Bank Limited

Views:1929 Applications:164 Rec. Actions:Recruiter Actions:88

AU Small Finance Bank - Customer Retention & Upsell Role - Health Insurance Sector - IIM//MDI/ISB/FMS (5-10 yrs)

Mumbai/Navi Mumbai/Mumbai Job Code: 1102604

Job Summary :

- The purpose of this role is to Manage the Health Insurance Renewals and generate revenue through customer retention.

- This job requires a self-motivated individual with strong analytical and collection strategy.

Specific Responsibilities:

- Define and Design Policies and Processes for Renewals collections.

- Rigorous follow-up and strong monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse/ Revival etc.

- Analyze and implement Renewals collection strategies and Implement improvements in processes

- Plan to automate collection MIS & strategy for digitizing daily tracking of collections

- Workflow management of collection processes

- Preparing MIS and PPT for reviews

- Designing and roll out of contests and incentive schemes along with partners Run various renewal campaigns and R&R programs at local and PAN India level to drive collections on regular intervals with partners and all verticals

- Coordinating with Analytics to identify high risk customers/segment and proposing strategy to mitigate the risks.

- Establish collaborative relationship with cross-functional team to move Renewals collections strategies forward.

Qualifications : 10 Year of Experience in relative field with MBA from premier institute , B Teach

Specific Experience :

- Overall - 5 + years of experience in Health Insurance Renewal Management

- Must have business analytical skilland Alalytical models

- Have Black Belt Six Sigma Experience

- Strong customer service background Essential Sound knowledge of the practical application of a sales department

- Experience of building relationships with customers Essential Cross-discipline team working

- Able to provide evidence of working in a target related environment

- Can demonstrate the ability to go the extra mile, to exceed expectations

- Track record of understands how to reach and identify prospective customers

Functional Competencies:

- Advance Excel with VB and Macros , SQL database SAS

- Must have experience in Collection managment

. Expertise in Dialer Management,

- Must have worked on digitalisation of Process

Behavioral Competencies:

- Self-Driven & Proactive

- Result Oriented with a positive outlook

- Well-presented and business-like - Good speaking & writing skills

- Stable career history ,Exceptional work ethic & drive , Willing to travel

Women-friendly workplace:

Maternity and Paternity Benefits

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