Job Summary : - The purpose of this role is to Manage the Health Insurance Renewals and generate revenue through customer retention. - This job requires a self-motivated individual with strong analytical and collection strategy. Specific Responsibilities: - Define and Design Policies and Processes for Renewals collections. - Rigorous follow-up and strong monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse/ Revival etc. - Analyze and implement Renewals collection strategies and Implement improvements in processes - Plan to automate collection MIS & strategy for digitizing daily tracking of collections - Workflow management of collection processes - Preparing MIS and PPT for reviews - Designing and roll out of contests and incentive schemes along with partners Run various renewal campaigns and R&R programs at local and PAN India level to drive collections on regular intervals with partners and all verticals - Coordinating with Analytics to identify high risk customers/segment and proposing strategy to mitigate the risks. - Establish collaborative relationship with cross-functional team to move Renewals collections strategies forward. Qualifications : 10 Year of Experience in relative field with MBA from premier institute , B Teach Specific Experience : - Overall - 5 + years of experience in Health Insurance Renewal Management - Must have business analytical skilland Alalytical models - Have Black Belt Six Sigma Experience - Strong customer service background Essential Sound knowledge of the practical application of a sales department - Experience of building relationships with customers Essential Cross-discipline team working - Able to provide evidence of working in a target related environment - Can demonstrate the ability to go the extra mile, to exceed expectations - Track record of understands how to reach and identify prospective customers Functional Competencies: - Advance Excel with VB and Macros , SQL database SAS - Must have experience in Collection managment . Expertise in Dialer Management, - Must have worked on digitalisation of Process Behavioral Competencies: - Self-Driven & Proactive - Result Oriented with a positive outlook - Well-presented and business-like - Good speaking & writing skills - Stable career history ,Exceptional work ethic & drive , Willing to travel

Mumbai

Navi Mumbai

Others

AU Small Finance Bank - Customer Retention & Upsell Role - Health Insurance Sector - IIM//MDI/ISB/FMS 

AU Small Finance Bank - Customer Retention & Upsell Role - Health Insurance Sector - IIM//MDI/ISB/FMS  ,Job Description for AU Small Finance Bank - Customer Retention & Upsell Role - Health Insurance Sector - IIM//MDI/ISB/FMS  in Au Small Finance Bank Limited in  Mumbai Navi Mumbai Others for (5-10) years of experience. Apply Now!

Job Description for AU Small Finance Bank - Customer Retention & Upsell Role - Health Insurance Sector - IIM//MDI/ISB/FMS  in Au Small Finance Bank Limited in  Mumbai Navi Mumbai Others for (5-10) years of experience. Apply Now!