ATS Services - Manager/Senior Manager - Corporate Collections - B2B Vertical

Job Description

Company Profile: We are a diversified services company focused on Banks, Finance and Insurance Companies. We provide consulting, services and IT solutions to our customers in the areas of credit & risk, risk analytics, development of scorecards and segmentation models, collections for retail and B-B Customers, Insurance retention and a variety of IT solutions in the areas of credit MIS, business intelligence and business process consulting and automation.

Website: www.servicesats.com

Role: Manager / Senior Manager - Corporate Collections (Business to Business)

Location: Faridabad

Qualification - Any Graduate / Post Graduate ( Regular Preferred)

Work Experience: 7 - 10 yrs.

Job Responsibilities:

- Acknowledge the cases received from partners

- All new cases assigned by partners are to be assessed as per predefined criteria. Post assessment cases are to be accepted / rejected. Reasons for rejection should be presented for internal discussion.

- Update all accepted cases on CRM and initiate collection process

- Collection effort involves the following activities:

a) Contacting the debtor (tracing through internet required if debtor company is not contactable through the details provided by partner)

b) Establish contact with the concerned person in debtor company and apprise of the pending payment with supporting details provided by the creditor.

c) A ll communication with the debtor is to be done on phone, emails and physical letters (if required and approved internally).

d) Physical meetings with debtor on specific cases with prior approval on cost and travel plan.

e) Resolution of debt is to be achieved amicably through discussion, persuasion, reconciliation, proper escalation and negotiations & settlements which are to be done in consent with the creditor.

f) Reconciliation of financial transactions with debtor as well as creditor to arrive at mutual agreement on the amount outstanding.

g) In case debtor raises a query / dispute the same should be clarified by sending an email to the sending partner who will further check with the creditor as required.

h) Escalation to business head / RM where response is pending from the partner / creditor.

i) In case the debtor is not cooperating to pay amicably the case should be referred to legal. This can be done only after taking client's consent to do so along with approval on legal costs involved.

j) In case client approves to go legal a summary of the case is to be prepared and shared with legal counsel with supporting details.

k) Regular liaising with partners, creditor, debtor and internal legal counsel is required on all active cases
till resolution or satisfactory closure of the case is achieved.

l) Once the debtor makes a payment the same is to be acknowledged by the client. Collection manager is supposed to followup for confirmation of payment by the client / sending partner.

m) As soon as the payment is confirmed to be received by the creditor an invoice is to be generated.

- Collection manager will liaise with the internal finance team for generation of invoice and send it to the partner after internal approval.

n) Status update on all workable cases is to be done daily and maintained for internal /client reviews.

o) Regular updates to be sent to individual partners for all cases under management

Other Responsibilities:

a) Prepare monthly / quarterly / yearly revenue projection for the portfolio under management.

b) Achieve revenue targets agreed with management.

c) Maintain cordial relationship with partners while liaising for cases.

Desired Key Skills :

- Command over English language(both verbal and written).

- Age Criteria - 28-31 yrs 

- Good understanding of financial transactions specifically invoices, financial ledgers, balance sheets, company financials, ability to negotiate, familiarity with corporate communication protocols.

- Must be persuasive and confident