DEPUTY GENERAL MANAGER OPERATIONS - JV

Responsibilities:

- Driving operational efficiency for all processes and managing all clients in service delivery

- 100% SLA adherence

- MSA management

- Evaluate opportunity & implement process automation

- P&L responsibility

- Manage smooth process migrations with transitions team

- Ensure robust capacity planning , ability to scale up

- Drive Knowledge Management across verticals 2 P&L responsibility

- Drive the business with P&L responsibility

- Get the right mix of buffer/billable/seat utilization/productivity matrices

- Higher price realizations -business growth & productivity enhancements

- Change Management Needs & People Initiatives

- Pricing and product offerings for revenue growth

- Coordinate & Lead COE , LEAN initiatives with functional teams

- Drive Customer satisfaction index

- Succession management and ESAT (with HR)

Criteria for selection process:

- Strong operations experience in and business change management in banking domain.

- People management, Client management, ability to motivate and guide a team keeping healthy relationship With peers & subordinates.

- Focus towards strategic initiatives & process enhancement across various verticals.

- Keen communicator with penchant for business development, due diligence, consulting.

- Strong Result Orientation to complete scheduled projects on agreed timelines.

Additional and Special Requirements:

- Good knowledge of Capital Markets- Middle office on IM side/trader/custody operations

- Knowledge of Trade processing, settlements, derivative operations, Collateral Management, Corp action or any of these areas would be added advantage.

- Should be able to understand and drive solution for complex issues

- Motivate and drive team in adverse situations

- Should be able to comprehend and analyze large set of data, identify issues and create solutions

- Create a culture of establishing robust controls, automate manual processes, generate efficiencies, and reduce risk.

Expected Results:

KPI's which are crucial for this role, are:

- Delivering profitable business from new & existing customers around key offerings

- KPI's: CSAT, Revenue, GM

- Managing the banking / capital markets clients.

- Manage risk & compliance for the processes handled .

Reporting lines:

- You report directly to the head of operations .

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