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18/11 Shruti Mohanty
HR at Ather Energy

Views:760 Applications:42 Rec. Actions:Recruiter Actions:35

Ather Energy - City Manager - Service Delivery (8-12 yrs)

Chennai Job Code: 765778

YOU'LL BE BASED AT: Chennai

YOU'LL BE ALIGNED WITH: Manager Customer Service

YOU- LL BE A MEMBER OF: Service Delivery

WHAT YOU- LL DO AT ATHER:

- You will be our key senior resource in the city for the management of service delivery, service operations and demand generation along with ensuring all business aspects in place ( i.e.: Manpower hiring, Manpower Training)

- You will be responsible for the team that operates our flagship workshops in the city; which is our main point for customer interaction.

- Delivering a seamless and superior customer experience through the team at workshops, making sure the team is passionate and committed to delivering the best experience to our customers is a key ask of this role

- Driving service KPIs for the city

- Managing the day to day service operations; ensuring the end to end process, guiding and mentoring the team that is executing these operations

- You will also be responsible for ensuring payment collection from customers and the delivery of the scooter with high satisfaction levels.

- You will ensure that the projected volume plan is achieved.

- You will also monitor the warehouse operations in the city. This includes inventory management and coordination with the central warehouse.

- You will be administratively responsible for the management of the premises of Ather in the city

Experience:

- Experience in service operations, doorstep service, roadside Assistance, identification and reporting of failure modes and demand generation

- A fair understanding of automobiles and EV technology is a definite plus

Qualification:

- We are looking for a Post Graduate/Graduate in Business/Engineering from a Tier I/Tier II institute.

Women-friendly workplace:

Maternity and Paternity Benefits

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