Job Description :

- Conduct market research and advise the COO and Head of Operations on the new markets to invest

- Set up new retail outlets and growing exponentially the vertical business through organic and inorganic routes

- Responsible for managing the P/L for the entire vertical.

- Responsible for sourcing & procurement of drugs, consumables, with least inventory and no stock outs-

- Supervise pharmacy & operational requirements by organizing and directing the work flow, verifying order entries, charges and inspections.

- Manage pharmacy operations, drug, formulary, inventory management, sale and footfall of the pharmacy in the hospital as well as in the retail outlets.

- Ensure inventory levels in the stores are at the minimum by following various methods such as LIFO, FIFO, VED, Consignment, just in time and so on.

- Look for opportunities and avenues to grow the business beyond hospitals,

- To improve revenue per store by moving beyond the traditional pharmacy space and entering the wellness and beauty products space.

- Must be from Retail industry.

Financial responsibilities :

- To improve and achieve sales targets of the cluster set by heads of the organization

- To achieve and further improve the cluster operational productivity

- To keep a control on inventory levels and ordering process according to annual budget

- To establish method of storage of pharmaceuticals to minimize expiry

- To utilize the manpower provided in accordance with the approved budgetary guidelines

Customer responsibilities :

- Ensure delivery of quality pharmacy service for patients and healthcare professionals

- Ensuring the dispensing of medications with clear instruction to patients

- Provides clear, understandable instructions to discharge patients in a language known to patient

- Acts as a liaison with Healthcare professionals concerning prescriptions orders, drugs and pharmaceutical details, errors and complaints.

Process responsibility :

- Maintaining the quality standards as per policy

- Plan, organize and supervise activities in the pharmacy according to hospital policies, standard practice of the profession and pharmacy legislation.

- Maintains established departmental policies and procedures, objectives, quality assurance program & safety.

- Ensures secure storage of costly drugs on a basis.

- Complies with pharmacy legislation and maintains all records in the center as required by the laws pertaining to pharmacy operations.

- To maintain good pharmacy services to achieve high Customer satisfaction index

People responsibility :

- Takes responsibility for all pharmacy staff who report to the position.

- Provides basic department orientation to new employee and keeps the staff informed of the updates of philosophies, policies, and procedures to be followed in caring for patients and their families.

- Sanctions and recommends leave and vacation schedules for the store staff

- Counsels staff on personal and work problems.

- Provide monthly reports as and when required by the Account department.

- To participate and support in executing the stock audits

- Investigates reports of incidents, medication errors and patient complaints. Resolves problems or makes recommendations for action.

Requirements and skills :

- Providing good customer service, retail operations skills with highest standards of customer service pertaining to their drug & other wellness pdts.

- Background and knowledge of pharmaceutics and their drugs and interactions.

- Excellent verbal and written communication skills, including strong organizational, detail, managerial and interpersonal skills.

- Good planning & execution skills

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