Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
22/02 Naini Arora
Recruitment Manager at Firstcall HResource Pvt Ltd

Views:6723 Applications:96 Rec. Actions:Recruiter Actions:11

Associate Vice President - Transaction Quality - BPO/KPO (12-20 yrs)

Pune Job Code: 424798

We have an urgent opening with one of the largest BPO/KPO

Location : Pune

Level : AVP Quality

Areas of Responsibilities :

Quality Planning : Plan and implement Lean certification and related activities to ensure consistent deployment in all areas.

Process Management :

- Identify and close gaps in Lean Implementation.

- Provide implementation support for Lean Deployment and act as a point of escalation for issue resolution

Transformation Implementation : Identify high impact projects and work on transformation using Lean approach along with process owners to make improvements in the process and service delivery.

Change Management : Plan and train resources to support transformation / improvement programs, interact with senior management of the Business unit to ensure trained resources are effectively deployed on new initiatives

Benchmarking : Create platform for sharing Lean best practices and implement industry Lean best practices from standards and models in the engagement at vertical level.

- Talent Management

- Client Management

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.