Associate Vice President - Operations - EdTech

We are currently looking for candidates with experience in handling operations- P & L from any service industry preferably from Edutech and the Training Industry for the Nagpur location.

Some of his roles and responsibilities include but are not limited to:

- Drive Student conversions from existing Channel Partners for offer conversions with the efforts of Managers, PST Associates, and closer coordination with the BU Teams.

- Handling escalations effectively and resolving the issues within the defined TAT

- Define KRAs, KPIs, and report metrics to ensure that we are measuring progress.

- Ensure that managers are tracking the target achievement as per the set frequency through KRAs and KPIs

- To present MIS on a monthly basis to the CEO along with ED

- Act as a Subject Matter Expert for an assigned domain

- Regularly oversee the process in place at Business Unit being followed, suggest improvement in the process, get it approved, and implement it according to the requirement.

- Keep your product knowledge updated to maximize sales

- Maintaining relationships with institutional delegates and channel partners. Ensuring the compliance of the business unit

- Analyze, design, document, and implement internal reporting systems and procedures for the assigned Division within specified functional areas of operation.

- Implementing and executing initiatives to measure customers satisfaction

- Analyzing the competition & taking steps to grow the business.

- Strategic planning and execution of the entire business unit- Target setting/analytics/presentation of reports and monitoring the success rate of the business unit.

- Ensure services are in compliance with professional and company policy standards.

Required Skillsets -

- At least 10- 12 years of relevant experience in Operations.

- Minimum 5 years of experience in managing the Team.

- Excellent communication skills

- Good interpersonal/negotiation skills

- Strong analytical skills and data- driven thinking

Education qualifications - Postgraduate in Business Management