Associate Vice President - Key Account Manager - Insurance Sector

Responsibilities:

- Key Client Management: Serve as the primary point of contact and trusted advisor for a portfolio of key clients within the insurance sector, with a strong emphasis on Health & Benefits.

- Value Creation and Retention: Proactively understand client needs, identify opportunities to create value-added solutions, and translate these into tangible benefits that lead to strong account retention and growth.

- Relationship Building: Cultivate and maintain strong, long-term relationships with key stakeholders at all levels within client organizations, including senior leadership (CHROs, HR teams, CFOs, Finance teams).

- Account Strategy and Planning: Develop and execute strategic account plans that align with client objectives and company goals, ensuring client satisfaction and mutual success.

- Performance Monitoring and Reporting: Regularly monitor key account performance metrics, analyze trends, and provide insightful reports to both internal and external stakeholders.

- Issue Resolution: Effectively address and resolve client issues and concerns in a timely and professional manner, ensuring a positive client experience.

- Cross-functional Collaboration: Collaborate closely with internal teams, including client servicing, operations, product development, and finance, to ensure seamless service delivery and client satisfaction.

- Upselling and Cross-selling: Identify opportunities to upsell and cross-sell relevant products and services within existing client accounts to maximize revenue and strengthen partnerships.

- Market Awareness: Stay informed about industry trends, competitor activities, and client-specific developments within the Health & Benefits landscape.

- Sales and Business Development (Preferred): While primarily a client management role, experience in having sold insurance solutions, particularly in the H&B space, to CHROs, HR teams, or CFOs/Finance teams is a significant advantage.

Qualifications:

- Experience: 4-6 years of relevant experience within the insurance sector, preferably with a focus on Health & Benefits (TPA, Broking, or Insurance Company).

- Key Account Management: Proven track record of successfully managing a portfolio of key clients and achieving high levels of client satisfaction and retention.

- Value Selling: Demonstrated ability to understand client needs, create value propositions, and articulate the benefits of solutions effectively.

- Relationship Management: Exceptional interpersonal and relationship-building skills with the ability to develop rapport and trust with clients at all levels.

- Communication Skills: Excellent verbal and written communication, presentation, and negotiation skills.

- Stakeholder Management: Ability to effectively engage and manage relationships with diverse stakeholders, both internally and externally.

- Business Acumen: Strong understanding of business principles, financial concepts, and the insurance industry landscape.

- Problem-Solving: Strong analytical and problem-solving skills with the ability to identify and resolve issues effectively.

- Education: Bachelor's degree in Business Administration, Marketing, Finance, or a related field.

Preferred Skills:

- Experience selling insurance solutions, particularly in the Health & Benefits space, to CHROs, HR teams, or CFOs/Finance teams.

- Familiarity with CRM systems and account management tools.

- Strong negotiation and influencing skills.