Job Summary Must have headed American Express - Customer Care/Customer Excellence process Job Details Location - Ghatkopar West, Mumbai Shift Timings - 10:00 AM - 7:00 PM ( Day Shift ) Weekly Working Days - 6 Days Off Days: SUN Salary &amp; Compensation Salary Offered - 15.0 Lac to - 20.0 Lac (annually) Incentives - PF &amp; ESIC Available Post Graduation mandatory Candidate should be from Tier 1 college only such as IIT/IIM/ISB/BITS/NIT etc Experience Must have headed American Express - Customer Care/Customer Excellence process Want candidate only from American Express company only who handled Customer Care/Customer Excellence department Age - 28 - 35 yrs Communication - Excellent English skills Ability to [Speak, Read &amp; Write] - Fluent Hindi skills Ability to [Speak] Documents -&nbsp; Aadhar Card Pan Card Salary slips Joining and Relieving Letters Marksheets and Degree Skills Notice Period Job Description - Responsible for delivering an un-matched awesome experience to all customer queries through in app features, bot based chat solutions, online and offline service desks - Work with the IBL and internal team to design and execute the customer service processes - Team Structure: Managing Customer Care, Telesales, Operations Team, Delivery Team etc - 4 to 7 years of experience, ability to solve consumer facing communication problems - Ideally should have been a business analyst, in consulting or customer care design role - Coordinate with their Customer Experience Specialists (CES) for all action plans, schedules and activities - Organize activity between CES team and Operations Team for all action plans, schedules and activities - Coordinate and communicate with all necessary participants on the schedule, reports, strategies and activity for improved customer advocacy - Review, approve and manage submitted action plans and best practices from entire region - Coordinate with internal teams to develop, train, and mentor the managers,, in the field for enriched dealer contacts on CEI - Analyze acquired data and local reporting for the BC and area managers - Manage, upload and oversee CEI share point material for your region - Work with regional team and dealership management to support the positive change for the consumer's experience in dealerships across the country - Actively participate in CES and area manager dealer contacts to assist with improvements in target dealerships - Coordinate and lead all follow-up activities following completion of initial contacts in each dealership - Communicate customer experience initiatives, programs and rankings to BC personnel and dealer body

Mumbai

Associate Vice President - Customer Excellence - IIT/IIM/ISB/BITS/NIT 

Associate Vice President - Customer Excellence - IIT/IIM/ISB/BITS/NIT  ,Job Description for Associate Vice President - Customer Excellence - IIT/IIM/ISB/BITS/NIT  in Kaizen Technology in  Mumbai for (3-10) years of experience. Apply Now!

Job Description for Associate Vice President - Customer Excellence - IIT/IIM/ISB/BITS/NIT  in Kaizen Technology in  Mumbai for (3-10) years of experience. Apply Now!