Associate Vice President - Commercial & CRM - Travel Industry

Associate Vice President - Commercial & CRM - Travel Industry

- The incumbent will be responsible for setting up and executing the commercial plan in coordination with the MD, CFO and Business Development heads of a multinational Inbound Destination Management Company.

- Communicating the top down budget to the respective territory and vertical heads.

- Monitor and Oversee the execution of the commercial plan.

- Maintain the SalesForce CRM with continuous data cleaning and updation for global Sales Force.

- Establish process to clean up duplicates in SalesForce to ensure that there are no duplicate accounts.

- Ensure maintenance of SalesForce by market heads and timely and accurate data entry

- Ensure data alignment between Travel Assist and SalesForce

- Implement processes to ensure continuous data alignment between local and global SF

- Set up regular training on SalesForce for users

- Develop in SF appropriate home page dashboards to provide relevant reports to different stakeholders on a consistent basis.

- Ensure Compliance with ISO based QMS.

- Support the Business Development Head with participation in Trade Fairs and Exhibitions

- Quarterly review of the Commercial Plan for each market

- Build and Maintain a database for Sales Representatives for Destination Services

- Monitor Contracts with all Sales Representatives are updated and renewed from time to time

- Support or drive commercial initiatives important for the business.

- Identify potential commercial risks the company could be exposed to (e.g. sales reps contracts, relationship with clients, market situation, etc.)

- Support BD Head in tracking how financial KPIs are met and support cluster heads to meet these financial KPIs

- The successful candidate will have minimum 10 years of relevant experience in the above mentioned disciplines and will be a customer driven with proven passion for delivering outstanding results.

- Must be proficient in CRM software tools like SalesForce and Travel Assist so as to leverage them for providing exceptional customer experience.

- Will be a consistent learner with willingness to lead business change and embed new technology and processes continuously.

- Will have excellent communication and presentation skills.