Talent Advisory Partner at Catalyst Solutions
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Associate - Servicing & Collections - Financial Services (4-10 yrs)
Associate - Servicing & Collections
THE QUALIFICATIONS :
- Degree or higher preferred
- 4+ years customer-centric experience within a high-touch, fast-paced environment focused on servicing and repayment of financial products
- Outstanding written and verbal communication skills and comfortable connecting with customers via phone, email, and chat
- Prior work experience within financial services and/or higher education industries will be a distinct advantage,though an understanding of financial services functions is a MUST
- Proven ability to apply critical thinking to complicated problems for timely and effective resolution.
- Ideally possessing a background incorporating investigative research
- Passion for providing an excellent customer experience with an innate sense of service and empathy for others
- Tech savvy and data-driven
- Fluency in foreign languages or international experience is a plus
- A passion for financial inclusion and access to higher education is a must!