- Experience in the areas of Sales (specifically coming with Salesforce Experience)

- Sales force Strategy & Effectiveness (Salesforce Experience - Sales Cloud or Service Cloud) - Different Sales force effectiveness strategies and frameworks - Integration of Marketing, Sales & Service - CRM effectiveness & Sales force effectiveness - Sales methodologies and processes Assessment

- Sales Automation (Salesforce Experience - Sales Cloud or Service Cloud) - Understand the needs & prioritize the functionality

- Evaluate major considerations using decision matrix

- Vendor selection criteria

- Implementation and KPIs for tracking the success

- Demonstrates proven industry and management consulting competent-level to proficient-level skills in Customer centric solutions while working collaboratively with business stakeholders and project teams to deliver measurable results for all business - tracks through the entire customer life cycle

- Experience process in re-engineering, developing & analysing heat-maps, customer journey maps and building quantitative methods/ frameworks for business case justification would be a huge plus. Experience in operating with standard business process frameworks and ability to build/ establish pragmatic customer strategies and roadmaps with quantified KPIs is preferred

- Demonstrates extensive industry knowledge and business models of software, internet, computer, networking and other high tech segments. Prior experience working in a consulting firm targeting Customer Centric solutions with the ability to grasp, gather/author functional requirements, translating them to technical requirements and identifying areas of potential improvement would be an added advantage

- Ability to analyze a variety of solutions for a given context is essential. Experience in working with COTS (Customized off-the-shelf) solutions would act as added advantage

- Involvement in large scale business transformation engagements through experience defining business and GTM strategy, developing process flow diagrams, developing requirements, testing, training, defining support procedures, and implementing practical business solution

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