Associate Program Manager - IT

Key Responsibilities:

- Facilitates the execution of the world wide C- Ops QA strategy through local management, operations teams and support teams.

- Documentation of quality metrics.

- Communicate root causes to operations and carry forward lessons learned from quality concerns.

- Introduce new systems and procedures that drive defect identification and reduction.

- Verify Quality Metrics in place and meet goals.

- Trigger containment actions and corrective actions as appropriate Manager.

- Coach and develop a high performing Quality team that meets agreed objectives and which delivers best practice results, added value and continuous improvements. Communicate across all levels on Operations and program progress.

- Provide focused feedback loops for teams based on performance and quality data.

- Conducts Root Cause Analysis ( 5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis Drive defect elimination program by working along with Ops and Program stakeholders.

- Drive efficiency improvements by eliminating non value add processes and introducing automation capabilities.

- Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and quality.

- Work with software teams to articulate and prioritize feature needs for system and tools.

- Recruit top-quality employees.

- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.