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Associate Program Manager - IT (3-5 yrs)
Key Responsibilities:
- Facilitates the execution of the world wide C- Ops QA strategy through local management, operations teams and support teams.
- Documentation of quality metrics.
- Communicate root causes to operations and carry forward lessons learned from quality concerns.
- Introduce new systems and procedures that drive defect identification and reduction.
- Verify Quality Metrics in place and meet goals.
- Trigger containment actions and corrective actions as appropriate Manager.
- Coach and develop a high performing Quality team that meets agreed objectives and which delivers best practice results, added value and continuous improvements. Communicate across all levels on Operations and program progress.
- Provide focused feedback loops for teams based on performance and quality data.
- Conducts Root Cause Analysis ( 5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis Drive defect elimination program by working along with Ops and Program stakeholders.
- Drive efficiency improvements by eliminating non value add processes and introducing automation capabilities.
- Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and quality.
- Work with software teams to articulate and prioritize feature needs for system and tools.
- Recruit top-quality employees.
- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
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