Associate - Process Management - BPO

Process Associate

- Minimum 5 years in a Business Process Management

- Experience in defining end-to-end process

- Ability to document As-is Process

- Experience in Process Re-engineering

- Strong ability to implement these processes across the Organisation.

- Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams

- He/she should thrive in a fast-paced and ambiguous environment.

- Strong written and verbal communication skills

- Understanding and documenting Existing Customer Operations process

- Redesigning and Documenting Processes and Customer Journeys

- Create end-to-end process for new products.

- Gap Analysis

- Work closely with Training & Operations Teams for process implementation.

- Implementation of Business processes across the organisation

- Leverage Technology & Digital mediums to simplify business processes and implementation.