Associate Manager/Manager - Logistics & Customer Service - FMCG

Position - Associate Manager-/ Manager Logistics and Customer Service

Location - Mumbai

- Responsible to manage the total Logistics operations and customer service for India which includes 3 PL warehouse operation, inventory management, transportation, logistics cost and order processing.

- Responsible to manage and keep the good relationship with customs broker to ensure timely and correct clearance of all containers in Nhava Sheva port/ by air

- Responsible to ensure containers are customs cleared at Nhava Sheva port/by air with all documents submitted correctly and on time

- Ensure the trucking from port to warehouse on time and within the budget.

- Ensure the unloading of containers at warehouse on time and reporting any variance or damage inventory

- Responsible to forecast, control, report all logistics cost per month and annually for distribution labour, distribution overhead, value-added services, transportation

- Team leader to empower and motivate the India Logistics and CSR team to ensure proper execution of their daily tasks

- To keep up-to-date in topics related to BIS Bureau of India Standard and to implement as needed in Mattel import process.

- Responsible to manage the 3PL that handles the warehouse and the transportation companies who deliver the orders to the customers

- Should be able to manage Inventory reconciliation between 3PL WMS and Mattel Inventory systems

Professional experience / Qualifications:

- At least 5 years of experience in logistics, 3PL management, transportation and customs clearance

- Experience and proven success with managing and controlling 3PL relationships (service and cost) - for transportation, customs clearance and logistics

- Proven experience in import regulatory process and customs clearance documentation

- Sound knowledge of handling imports and exports

- Experience of managing MRP labeling process at custom bonded warehouse

- Experience at managing imports via Air and clearance at airports

- Carrying out Value added services at 3PL warehouse including requests from customers (specifically E-commerce/specialty channels, shrink wrapping etc)

- Experience with handling the requirements of the BIS process is a plus