Associate Manager - Business Operations - BPO/ITeS

The Business Operations Associate Manager will be responsible to deliver operations support to one of the Markets/ Services. S/he will propose and execute a cost-effective way to deliver that support through a combination of state-of-the-art business intelligence tools/ technologies and a team of highly motivated individuals.

The key responsibility would involve Business Analytics, project planning, tracking the deliverables, escalation of issues on time to the right stakeholders, identifying risks upfront and highlighting to leads with proposed solutions. The projects may be small/big and may be in different locations.

The person is required to focus on stakeholders and track deliverables while coordinating with respective parties.

Key Responsibilities:

- Act as a business partner to industry and practice leads, by providing data-driven insights using state of the art analytics and data visualization tools and help run strategic market development initiatives

- Manage leadership reviews of sales results, provide business intelligence-driven insights to sales leadership

- Provide analysis for programs that include pipeline improvement initiatives, win/loss, account planning and campaign management

- Provide operations support and reporting to leadership to help them run their portfolios, understand key performance metrics and drive performance improvements

- Support leadership with business planning tasks such as budgeting and forecasting for Sales and Pipeline, Revenue, CCI, Headcount Planning, Business Development, in close collaboration with Finance and HR teams

- Provide decision support for leadership through diagnosis of business results (Pipeline, Win Rates, Sales/Rev/CCI). Identify and investigate deviations and help develop remediation actions