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05/09 HR
HR at Recruise India Consulting

Views:1234 Applications:0 Rec. Actions:Recruiter Actions:0

Associate Manager - BFSI Ops - BPO (7-10 yrs)

Bangalore Job Code: 69189

Position: Associate Manager – Operations

Willingness to work in night shifts is mandatory

Location : Bangalore

Exp – 7+ years

Job Code:- 0125

Opportunity with US based financial firm

Key responsibilities

1. Monitoring calls to improve quality, minimize errors and track operative performance

2. Manage services delivery as per the set service level agreements

3. Ensure all operational reports are accurately produced and published on time

4. Presents logical analysis/observations from the performance/operational reports

5. Effectively manage client priorities/escalations

6. Assume complete ownership of day to day operations

7. Conducts effective and regular 1-2-1 sessions with direct reports

8. Assess needs for training to enhance job performance of associates on the team

9. Work with each associate to develop and act upon a development plan to ensure that each individual has an opportunity to achieve their performance goals

10. Promote teamwork and responsiveness of individuals in their areas of responsibility

11. Conducting effective Performance Appraisal meeting

12. Participate in hiring activity for his/her team and organization

13. Seek opportunities for continuous improvement

Core Competencies

1. Good communication skills both written and oral

2. Strong analytical skills

3. Strong performance management skills

4. Strong project management skills are highly desirable

5. Effective planning and execution

6. Strong people management skills

7. Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/ assistance

Profile of the candidate:

1. Graduate from a recognized university

2. Minimum 7 - 10 years of prior experience

3. Min 2 - 3 year as TL in voice financial/retirement service operations

4. Should have managed a team of 15 – 25 associates with Team Managers reporting to the profile

5. Exposure to Defined contribution and prior experience of voice processes will be an added advantage

6. Willingness to work in night shifts is mandatory


This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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