Associate - Loan Operations - Banking

Associate - Loan Operations

This includes, but is not limited to :

- Managing the loan processing relationship by proactively connecting with universities and services to help them process and troubleshoot loan disbursements

- Managing the end-to-end loan certification and disbursement process for the U.S. and Canada

- Analyzing loan data and trends with a continuous improvement mindset to optimize operations, mitigate operational risk, and achieve business goals

- Collaborating with company's global tech, customer success, and marketing teams to troubleshoot and optimize certification, disbursement, and loan transfer processes

THE QUALIFICATIONS :

- 2-3 years of experience working in university financial aid or financial operations experience

- Understanding of banking, lending, financial services or personal finance with the ability to learn and adapt quickly

- Exceptional organizational skills and attention to detail

- Proven ability to apply critical thinking to complicated problems for timely and effective resolution

- Outstanding written and verbal skills communication and comfort interacting with borrowers and partners via phone and email

- Passion for excellence: constantly striving to improve professional skills and business operations

- Passionate about analytics and tech savvy

- Fluency in foreign languages or international experience is a plus

- Shifts will be required to cover North American business hours (5:00 pm - 2:00 am IST)