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16/09 Aarti
Recruitment Coordinator at ABC Consultants

Views:1033 Applications:45 Rec. Actions:Recruiter Actions:3

Associate - Internal Communication - ITeS/BPO/KPO (8-10 yrs)

Mumbai Job Code: 743733

Associate Corporate Internal Communications (Malad/Powai)

Associate Corporate Internal Communications supports the organizational priorities through the development of simple, relevant and engaging content for a young technology and operations workforce and plays a key role in ensuring the smooth and efficient functioning of the internal communications function in the three strategic hubs in India.

Reports to: Head of Communications, Corporate Centers in India

Location: Mumbai/Hyderabad

Collaborators: Works closely with other Communication vertical leads, HR, Technology and Operations teams.

Primary Responsibilities :

Communication Support :

- Develop, improve and execute a robust location communication strategy under the People, Site and Community pillars.

- Lead the delivery of a consistent brand and messaging strategy through impactful, innovative and engaging editorial, campaigns and initiatives.

- Lead, manage and support the execution of high priority leadership and large scale employee events across locations in India

- Build and manage communication infrastructure across the sites, to enable smooth delivery of campaigns and messaging

Content Development / Writing :

- Write simple, relevant and impactful articles and executive messages to support business priorities and drive people engagement.

- Scout for story ideas, explore new story angles and medium to support the delivery of a robust editorial calendar.

- Align messages across various channels to deliver a consistent story

- Manage content delivery across internal communication vehicles, including intranet, email, newsletters, executive town halls etc.

- Edit, proof-read (American English) and ensure adherence to AP Style guide

Channels & Messaging :

- Manage multiple corporate channels to deploy messages.

- Responsible for scheduling and issuing of broadcast messages of various functions, locations and teams.

- Information messaging through both offline and online mediums including but not limited to Target email tool, Intranet, Digital Signage, Video Walls, Posters, Standees, etc.

- Provide guidance to various interfacing teams on the process of raising requirements for distribution via the channels

Team and Collaboration :

- Build and engage a strong delivery network across locations to implement communication initiatives and source stories from the ground.

- Work closely with communication colleagues to share best practices and align understanding of the business and functional mandate.

- Roll up sleeves and help the team proactively to deliver a shared agenda.

Other Responsibilities :

- Team support for everyday vendor/agency coordination - Internal Design teams and external agencies

- Responsible to raise requests on the Purchase system for onboarding & engaging vendors for specific services based on campaigns, events or programs

- Support in the development and reporting of MI on efficacy of internal communications programs run across locations as well as maintain the same

- Be flexible and supportive of BAU, emergency and special assignments in a continually changing environment.

Core Competencies:
 
- Work Experience (8-10 years), with at least two years hands-on experience in writing for a corporate. ITeS/BPO/KPO preferred

- Exceptional written, interpersonal and presentation skills

- Proficiency in Microsoft SharePoint / Content Management Systems preferred

- Strong project management and organization skills

- Ability to effectively interface with multiple audiences, internal teams and stakeholders while presenting complex ideas clearly and in an engaging manner

- Ability to execute a complex plan in a matrixed environment

- Strong time management and organization skills

- Maturity, humility and strong work ethic

- Commitment to excellence and accuracy, with an ability to make decisions in a fast-paced environment

Women-friendly workplace:

Maternity and Paternity Benefits

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