Associate Director - Process Excellence/Quality - US/UK Collections Process - BPO

Associate Director Process Excellence - US/UK Collections Process for an MNC BPO (Bglr / Hyd / Delhi / Chennai).

Purpose of the role:

- Collaborating, communicating and partnering with business owners, stakeholders & other partners to be identify, scope, analyze and execute process improvements and projects

- Use appropriate Lean and Six Sigma tools to analyze data, identifying sources of variation, root causes and solutions

- Demonstrate strong knowledge on lean and six sigma concepts with a history of execution in healthcare provider business

- Work across multi-domain. multi-function, multi-location & multi-culture teams

Roles and Responsibilities:

- 15+ years of work experience with at least 8-10 years of relevant work experience in process excellence/ lean six sigma roles/ projects in US / UK Collections Process only.

- Bachelor or Master's degree in any Quantitative discipline (such as Economics/ Computer Science/ Information Technology/Mathematics/Statistics)

- Excellent communication skills and ability to work across teams

- Green belt certified with demonstrated project completion, preferably Black Belt trained or certified

- Strong experience in project identification, scoping, analysis and execution

- Good understanding of data, stakeholder management and excellent problem-solving skills.

Interested candidates can mail or call us @ 8977001402.