12/07 Nampreet Bhatia
Senior Search Consultant at Armour Corporate Services

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Associate Director - Process Excellence - Master Black Belt - BPO (13-20 yrs)

Bangalore/Chennai/Delhi NCR Job Code: 719863

Associate Director - Process Excellence - Master Black Belt - 13 - 20 Exp

Key Responsibilities :

- Responsible for BPO business process analysis, design and optimization

- Drive Lean and Six Sigma projects

- Device the process excellence strategy and design various enablers for smooth execution of the same.

- Redesign critical business processes to support exponential growth

- Drive Business Excellence agenda, Conceptualize framework for Business Excellence Model, develop benefit measurement matrix, Scorecard management, Integrating vision and strategy, to deliver improved and predictable business results.

- Support the successful execution of the Process Excellence program, by identification of improvement opportunities, defining robust methodologies, involving suitable individuals into the program and marketing of successes.

- Support the local Business Improvement Competition teams with proven improvement methodologies to ensure successful completion of their projects.

- Develop and lead the change management program that establishes a culture of excellence and leads the organization to sustainable levels of Process and Business Excellence.

- Add value in various analysis and identify wastes and opportunities for the business to improve

- Any Post Graduate

- Certified Six Sigma Master Blackbelt (Must)

- Min 6 years of relevant experience

- Process Excellence experience in a BPO

- Should have led minimum 5 Process Excellence projects in a BPO

- Experience in robotic process automation will be an added advantage

- Strong analytical, oral communication, and technical writing abilities

Women-friendly workplace:

Maternity and Paternity Benefits

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