Company : Confidential Designation : AD- Process Excellence(Customer Experience) Location : Bangalore ROLES AND RESPONSIBILITIES : - End-user experience is a core strategic focus for the company going forward, and has extremely high sponsorship&nbsp;at all leadership levels, including the board. It's a horizontal function, responsible for : - Figuring out the best way of measuring experience, - Prove linkage between experience and business metrics, - Derive actionable insights, and lead cross-functional initiatives to improve experience. - Come up with innovative product offerings that have a significant impact on end user experience, and drive execution of these offerings. The function also owns platform policies that impact both driver partners and customers, with the core objectives&nbsp;being improving overall marketplace health by shaping behavior, while being fair to all stakeholders. Job Description : - Work on creating an operational rhythm around experience within the organization to achieve best results. - Use help of leadership, internal communications and HR teams to evangelize experience throughout the&nbsp;organization Candidate Profile : - 8+ years of experience - Either B.Tech from top 5 IITs (dual degree also ok- entrance has to be through JEE) or MBA from top 4&nbsp;IIMs. In any case, the other degree must be from top tier colleges. - Someone who's led experience initiatives at an org level (NPS programs, for instance) is a strong fit. - Strong analytical and problem solving capability is a must. - Experience having working across multiple functions is a big plus. Alternatively, experience doing&nbsp;management consulting with tier 1 consulting firms is also ok, provided that experience includes actual&nbsp;execution of the projects. - Experience with project management, matrix organisations, change management is a plus. - Experience in a role facing the customer is a big plus - this could be product management, marketing,&nbsp;customer support, usability, loyalty programs.

Bangalore

Associate Director - Process Excellence - Customer Experience - FMCG/Telecom - IIT/NIT/IIM/ISB/MDI 

Associate Director - Process Excellence - Customer Experience - FMCG/Telecom - IIT/NIT/IIM/ISB/MDI  ,Job Description for Associate Director - Process Excellence - Customer Experience - FMCG/Telecom - IIT/NIT/IIM/ISB/MDI  in Bask HR Consulting Pvt Ltd in  Bangalore for (8-15) years of experience. Apply Now!

Job Description for Associate Director - Process Excellence - Customer Experience - FMCG/Telecom - IIT/NIT/IIM/ISB/MDI  in Bask HR Consulting Pvt Ltd in  Bangalore for (8-15) years of experience. Apply Now!