Associate Director - Process Excellence - Collections - BPO

Associate Director (AD) Process Excellence (PEX)_Mumbai_Bangalore

Responsibilities :

- Identity, lead, manage, mentor or execute process improvement and digitization initiatives for support functions with the objective of eliminating cost, improving Customer experience and Increasing efficiency

- Establish positive working relationships at senior levels with functional heads.

- Zeal to build a culture of continuous improvement and innovation.

- Flexibility and initiative in achieving the desired outcome

- Coach, guide and support team to achieve team, department and strategic objectives.

- Manage and execute as per plan key cross functional cross geography organizational initiatives.

- Flexibility to use data driven, process driven , or Creativity based approach to problem solving (or) opportunity identification

- Support idea generation initiative across the support function.

- Design and facilitate problem solving workshops / kaizen events / design sprints.

- Explore opportunities for high impacting transformation initiatives

- Support usage of analytics to drive business outcomes

Qualification & Experience :

Critical :

- MBA

- LSS Black Belt Certification (or) Management Consulting Experience (10-12 years)

- Strong analytical, problem solving, facilitation and project management skills

- Experience in Collections business will be an added advantage

- Experience in facilitating problem solving workshops / kaizen events / Design sprints.

Desirable :

- Statistical Discovery Software - JMP / Minitab

- Automation platforms / Robotics (RPA)

Tejaswini
Black-Turtle Pvt. Ltd.