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Associate Director - Operations - Loigistics Firm (8-15 yrs)
Associate Director - Operations
As an Associate Director, Central Operations, a typical month will include:
- Successfully owning and driving the metrics defined for measuring process adherence and efficiency
- Thorough understanding of the strategic vision for the Customer Central Operations Team (CCOT), and set the long-term direction of the team.
- Solving problems based on defined solutions using data and tech first approach
- Identifying and driving implementation of creative ideas to processes in order to overcome bottlenecks, challenges and issues by leveraging technology
- Collaborating cross-functionally and build relationships with internal stakeholders
Key Objectives of the role:
- Grow the efficiency of existing processes and procedures to enhance and sustain the organization's growth plan
- Ensure adherence to the defined processes with quality, time and budget guidelines
- Collaborate with cross-functional teams to identify and drive automation opportunities
- Provide superior customer service, placing heavy importance on brand experience and customer engagement and satisfaction
- Track staffing requirements, hiring new employees as needed
Other Requirements:
- Master's degree in Business Administration (Sales / Marketing / Operations / Logistics & Supply Chain) or relevant field
- Preferably a seasoned people leader with 8-15 years of experience in Operations. with experience of managing a large team
- Strong project management and stakeholder management skills
- A self-starter with a proven ability to execute both strategically and tactically
- Excellent balance of people, organizational, and technical skills, and can execute and deliver successfully in situations where authority is not a given
- High integrity, authenticity, and humility. Able to thrive in a "do whatever it takes" environment
- Data-driven and analytical. Adaptable to changing market and customer requirements
- Excellent time management, communication, and presentation skills
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