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11/05 Trina Dasgupta
Client Manager at ABC Consultants

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Associate Director - Operations - Logistics (12-18 yrs)

Delhi/NCR Job Code: 821611

Responsible for taking corrective actions, either to address hazards and/or errors identified through reporting or from other sources, or in response to events, such as accidents and incidents.

- Responsible for ensuring compliance with both regulatory and internal requirements.

- Issuance, maintenance and retention of all operational documents as per laid down procedures in this cargo manual.

- Liaise with direct clients.

- Monitor external service providers as per SLA.

- Gather market information on new techniques/ processes and competition.

- Updating of mark trend / (confidential reports) on handling information/ facilities.

- Establish and maintain close relationship with internal and external authorities who have direct impact on business.

- To fulfil all training requirements of the station.

- Ensure all administrative/HR functions pertaining to the station.

- Set, implement and maintain uniform operational procedures in line with the network.

- Assign responsibilities to other team members and monitor their performance.

- Cost control through maximum utilization of available resources and cross utilization of resources.

- Update Head Office regularly by means of periodical reports highlighting operations and service delivery standards

- Maintain co-ordination with ground support department for effective utilization of resources.

- Compliance and maintenance of safety / security / operation standards and ensuring implementation of company's norms.

- Optimizing customer satisfaction by improving operational efficiency.

- Co-ordinate with the Customs department for offloading, inspection and documentation/certification of all incoming cargo.

- Co-ordinate with the airport authorities/ custom officials to ensure necessary documentation and clearance in case of discrepancies.

- Handle notices of customs.

- Responsible for understanding and meeting client requirements.

- Monitor flight handling of export/ import cargo

- Responsible for reducing ground time in case of late coming of the flight. Ensure quick turnaround procedures are followed, cargo loading/ unloading is carried out smoothly under effective supervision and control.

- Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the Manual, Chapter Safety Policy and Objectives.

Women-friendly workplace:

Maternity and Paternity Benefits

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