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Assistant Manager at Mancer Consulting
Views:5045 Applications:305 Rec. Actions:Recruiter Actions:19
Associate Director - Operations - BPO (12-20 yrs)
Aggressively drive deflation along with the implementation of a best in class process.
Drive change in the customer organization, be a consultant to senior customer stakeholders
Lead a team of Senior Managers & Managers, to evaluate and take actions that are consistent with the company's overall strategy
Ensure consistent exceeding of process SLAs and delivery capabilities.
Coach, train and mentor direct reports and provide career development opportunities through training
Maintain effective governance and control systems in the company
Conduct annual performance reviews for all direct reports and oversee performance management reviews as per annual/semi-annual cycles for all the employees in the team/account
Demonstrate superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients
Maintaining and monitoring a healthy projects-
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