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Associate Director - Operational Excellence - Six Sigma/Lean - BPO (12-22 yrs)
Position :Associate Director - Operational Excellence - Six Sigma/Lean
Location : Mumbai, Vikhroli/ Thane
Reporting to : Head of Operational Excellence
CTC: Rs 30-35 Lacs (Fixed) + Variables
Job Summary :
- The primary focus of this role is to fully embed Operational Excellence (OpEx) across the business to build a lasting and sustainable operations management capability.
- This is a leadership role within the OpEx team and involves the identification, assessment and implementation of operational improvement opportunities that deliver lasting customer and business benefits.
Principal Duties/Responsibilities :
- Leading teams in the identification of opportunities for operational improvements to be implemented that deliver material benefit
- Ensure the OpEx methodology, tools, technologies and thinking are embedded into the operation
- Create and deliver a communications plan which builds a deep and wide understanding of OpEx across the Division
- Collaborate with other Divisions and operational hubs (often across different geographies) to maximise benefit realisation
- Operate as an exemplar to constructively challenge the organisation to constantly improve operational capability and performance
- Coach senior leaders within the division on the application of OpEx
Required Qualifications, Skills, Knowledge, Experience :
- Minimum Bachelors/PG degree mandatory
- Additional Certification in Operations Improvement methodologies like Lean and Six Sigma will be an added advantage
Skills :
- Program Management experience of large and complex projects and track record of significant delivery
- Previously acting as a main point of contact for complex and OpEx queries across multiple teams
- Knowledge of operational improvement/Lean methodologies and personal history of applying them to deliver business benefits within an organisation. Experience of process re-design and improvement
- Knowledge of process automation / digitisation techniques and technologies
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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