Associate Director - HR Generalist - BPO - Females Only

Associate Director - HR Generalist - BPO - Diversity Role

Company Profile :

Leading global customer experience and technology service provider.

The Role :

We are looking for a dynamic people leader who understands the - bigger picture- and can balance strategic vision and thought leadership with execution excellence. The incumbent will bring extraordinary focus and expertise in and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor.

The Associate Director, HR will be responsible to manage a large, complex Kolkata site. The incumbent will work with senior operations leaders, strategize business goals and execute key HR initiatives that impact 2000+ FTE HC.

This is a business of rapid change and the Company seeks the right leader, who is comfortable with change, strong in communication and focused on delivering HR services to our "internal customers" - the employees. He/she must be someone who demonstrates tenacity, possesses exemplary character, is ethical in all matters, and who leads with commitment to excellence.

Key Responsibilities :

- The role would involve complete generalist activities, HR initiatives, employee retention & employee engagement etc for the location.

- Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently.

- Provide vision, leadership, planning, and guidance for the development, implementation and management of an effective employee lifecycle.

- Foster and maintain positive relationships with Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes.

- Drive the continuing development of the team and the integration of HR functions.

- Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth, and overall employee engagement.

- Partner closely with the senior leadership team to drive culture change for the location, aligning to the Concentrix cultural values.

- Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential.

- Implement the company's employee engagement programs and employee engagement survey process.

- In collaboration with HR Centers of Excellence (CoE), manage employee compensation, benefits and reward programs to ensure consistency.

- Act as a mentor, coach, thought leader and functional expert to senior management.

- Implement consistent strategy for HR management and development and selection of policy/practices, performance management and compensation, goal setting, diversity and inclusion, and employee relations.

- Manage and develop direct reporting staff.

Profile & Experience :

- 14+ years of experience in Human Resources positions. Candidates with HRBP experience in third party business process services companies preferred.

- Must be well-versed with HR generalist responsibilities.

- Must be well-versed in each of the human resources disciplines - compensation and benefits, payroll, training and development, employee relations and employee engagement.

- Experience leading teams in a fast moving, customer-centric, hands-on environment.

- Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information.

- Experience working with a global, matrix environment with multicultural teams.

- Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices.

- MBA/PG degree