27/07 Jaswinder Kohli
Owner at Career Advantage Human Resources & Services

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Associate Director - HR - BPO/KPO (10-12 yrs)

Bangalore Job Code: 64609

Manpower planning and budgeting

- Planning the national manpower budgets on a yearly basis

- Ensuring that the teams are sufficiently staffed according to budgets

- Highlighting differences on budgets versus hires to the Head of function/ Practice leadership team

Talent Acquisition

- Plan recruitment process for the various functions, both for lateral and fresher hires

- Work closely with the location teams on sourcing, assessment interviews and compensation fitment

- Tracking the efficiency of the recruitment process by constant interaction with recruitment vendors and initiating cost effective/innovative methods of recruitment.

- Achieve the hiring numbers within the predefined SLA’s in terms of quality, budget and joining timelines.

National relationship management

- Ongoing interaction with the Practice in understanding morale boosters/ concerns

- Initiating good HR practices which could improve employee morale and increase employee engagement

- Engaging with the Business in their reviews and driving HR policies/ processes through them

- Independently managing the Partner/ Director relationships

- Managing the location teams in ensuring consistency in policies and processes

- Recommending, interacting with external industry members in gauging competitor intelligence

Performance Management

- Facilitate the performance management process within the functions

- Supporting the Functional Manager in the yearly performance management exercise

- Responsible for independently managing the yearly compensation/ benefits exercise in coordination with Business management group members

- Facilitating the year end activities for the service line - manpower budgets, salary cost projections etc.

Exit management

- Working on the attrition analysis for the business

- Highlighting key morale boosters/concerns to the Business leadership group and initiating action

- Ensuring all India compliance on exit process across all locations

MIS Reporting

- Ensuring relevant monthly reports are presented to the Practice/ Business leadership group

- Assisting the Business leadership on any HR data required at various junctions.

Key internal clients/interactions

- Practice Leadership group/ members (including onshore)

- Practice team members

- Location team members (specific to the Business)

- KPMG Firm members in other countries

Major Challenges (The challenges inherent in the job that require a continual test of the job holder’s abilities)

- Drive and Resilience - Managing tough business requirements from a relationship management and sourcing perspective

- Problem Solving - Innovative solutions to routine operational hurdles

- Developing People - Remote management of team members owing to centralization of this role

- Building Relationships - Engaging with business leaders/members in different locations and maintaining a consistent relationship
by constantly making an impact


- MBA in HR with 10 - 12 years of relevant experience (BPO/KPO experience is required). Experience in the areas of Talent Acquisition, people management, performance management, compensation and benefits, employee engagement in a BPO/KPO/Captive setup are a must. Experience in areas of Learning and development / Talent Management will be an added advantage

Please send your resume to Jaswinder Kohli at kohli@careeradvantage.in

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Women-friendly workplace:

Maternity and Paternity Benefits

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