Co-Founder & CEO at Toran Global
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Associate Director - Growth - IT Tech Services (10-15 yrs)
Associate Director, Growth
Associate Director, Growth is a highly visible leadership role reporting directly to and working closely with the CEO; growth path leading to Chief Growth Officer
The role includes complete ownership and accountability for:
- Business development and sales, acquiring new logos, up-sell and cross-sell to existing clients
- Pricing strategy and estimation
- Contractual paperwork
- Oversight to client service delivery & account management
Responsibilities:
Overall ownership for servicing assigned clients, this role is an amalgamation of account management and sales.
Account Management
- Build and maintain progressive, strategic deep and long-standing relationship with the clients
- Ongoing client servicing, understand client needs and create service strategy
- Create & manage SOWs, estimates and budgetary approvals from client
- Lead hiring effort as per client needs and follow through to onboarding of staff
- Develop a complete understanding of key account needs & build a strategic plan to improve client profitability & overall results.
- Ensuring quality and timeliness of work delivered to clients.
- Timely reporting of client portfolio internally and with client teams as per account plans.
- Close interactions with design, planning, project management and delivery teams for dayto-day work management.
- Documentation and maintenance of Client archive and interaction history.
- Collaborate with internal stakeholders - Admin, Training, Quality, IT, HR, etc. to deliver efficient and timely work deliverables to clients.
- Improving the operational performance across the organization by analysing results, monitoring variances, identifying trends, recommending actions to the management.
Sales
- Identify and pursues opportunities for developing new business.
- Ensure achievement of sales budgets for the assigned accounts.
- Collaborate with all the stakeholders to maximize profit by up selling or cross selling.
- Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.
Desired Skills and Experience:
The ideal candidate will have 12+ years of experience in BD/Sales in technology services firm, adept at driving sales effort with international clients
- Must have 5-6 years of work experience in a client servicing, sales & marketing
- Experience with international clients is an added advantage
- Excellent analytical skills, strategic thinking, and decision-making ability in a fast-paced environment
- Excellent communication and presentation skills.
- Effective time management and collaborative skills.
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