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27/06 Srilekha
Specialist HR at People Impact

Views:740 Applications:219 Rec. Actions:Recruiter Actions:18

Associate Director - Fulfillment Centre Operations - FMCG/FMCD/Agri/Retail (15-23 yrs)

Anywhere in India/Multiple Locations Job Code: 1116902

Associate Director : FC Operations


- Lead a large Fulfilment centre with 1500+ employees and be accountable for for end to end planning, operations and performance management of the facility

- Accountable for performance metrics on Customer experience, Reliability, Cost and Process controls. Identify root causes / improvement areas and work collaboratively to improve performance

- Strategize the implementation of the business plan by communicating goals and managing staffing and scheduling, assigning duties and overseeing workloads in order to achieve Outbound Function goals

- Identify patterns, analyze trends, assess and understand events, integrate information from teams (Site & Central Teams) to ensure forward planning and prevent or minimize impact on performance

- Drive the selection and implementation of process improvement & cost optimization projects by analyzing the Performance Metrics with a vision to enhance customer experience

- Identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of on roll team members

- Balance the short term and long-term goals and drive right decision making and performance culture

- Lead all communication and collaboration with cross functional teams to maximize the Outbound Performance

- Continually raise the bar on quality and safety standards in the Fulfilment centre

- Ensure the execution of Operations in line with SOPs

- Adhere to Company standards and policies in addition to all regulatory requirement

Women-friendly workplace:

Maternity and Paternity Benefits

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