Senior Talent Partner at Randstad India Limited
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Associate Director - Distribution & Logistics - Pharma (8-12 yrs)
Associate Director Distribution and Logistics
Key Responsibilities :
- Leading the Distribution Team
- Governance and process ownership over the Distribution process
1. From warehouse inbound reception to customer order fulfillment and delivery
2. Returns and Recalls
3. Customer Service
4. Order-to-Cash
- Ownership of the relationship Logistics Service Providers
- Ensure that all requirements of the company on its distribution function is always met
Tasks:
Logistics Service Providers relationship:
- Communicates with Logistics Service Providers on a regular basis
- Bi-weekly operational meeting (direct participation in case of escalation, otherwise local representation
- Quarterly business review with all Logistics Service Providers
- Visit the Logistics Service Providers on an agreed timetable to fully review the ongoing operational business, performance, improvement plans and future initiatives
- Coordinates with Logistics Service Providers on needs and handle front side of the business
- Acts as a point of contact for all Logistics Service Providers throughout Europe
- Implementing change management structures and processes
Process:
- Ensures that the distribution process is always optimally supported by systems and tools
- Manage technical requirements from suppliers, or clients (e.g. EDI connection, einvoicing)
- Works on continuous improvement of the distribution process (internal and external)
Governance:
- Leads distribution network transformation
- Drive operational excellence and best practices across the network whilst reducing cost.
- The point of escalation for any operational, commercial, or contractual issue with the LSP; to agree a resolution plan for each issue and to ensure that this plan is carried out
- Ensures a proper documentation of all Logistics Service Providers deliverables on time and accurate
- Ensures that the Logistics Service Providers meet all regulatory and compliance measures within global, regional and local guidelines
- Working closely with the internal departments and local sales teams throughout the region, strengthening the physical supply chain in terms of processes, compliance and security.
- Ensures governance (objectives, roles & responsibilities, performance monitoring, procedures and rules, contracts) of warehouse and distribution management within Europe
- Monitor, Measure and Evaluate the performance of the LSP while using appropriate KPIs
Knowledge and experience :
- University degree in Logistics, Supply Chain, Business or related field
- Knowledge of current best practices in warehousing and transport for pharmaceutical distribution in Europe and worldwide
- In depth knowledge of the supply market for Logistics Services Provision in Europe
- Ability to work in an independent and individual role
- Ability to quickly establish credibility or European Distribution function across the organization, making the function the recognized source of expertise on warehousing and distribution in the countries
- Solid business acumen accompanied by interpersonal savvy
- Have a bias for action and fast decision making.
- Ability to build and maintain strong business relationships internally & externally
- Superior influencing, communication, negotiation, presentation, and analytical skills
- Willingness to travel internationally (especially within Europe)
- Demonstrated ability of managing distribution from multiple sources to multiple destinations
- Experience in creating/upgrading the distribution function in an organization of similar size and scope.
- Ability to transform current business model to a cohesive, transparent and cost-effective distribution network
- Demonstrated ability of managing cost performance
- Solid track record for effectively managing projects - planning, assessing and implementing change
- Experience in supply chain technology/ processes such as SAP
- Experience with sub-contracting logistics service, vendor performance management, etc.
- Experience in Procurement: Requests for Information/Proposal (RFI/RFP), Evaluation, Selection, etc.
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