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13/02 Rafikh
Assistant Manager at 2COMS

Views:719 Applications:216 Rec. Actions:Recruiter Actions:11

Associate Director/Director - Delivery Operations - BPO/ITeS (15-19 yrs)

Chennai Job Code: 797304

Associate Director/Director for Delivery operations role - Chennai

- You will be responsible for planning and staffing multiple programs for delivering value to customers / internal stakeholders.

- Your focus areas will include areas such as compliance, staff utilization, employee satisfaction, operation health and delivery excellence etc.

- Deliver internal business value through data and metric driven approach to problem solving.

Roles & Responsibilities :

- Responsible for Workforce Management including staffing commitments.

- Lead Strategic Initiative

- Facilitate Talent incubation, Transformation and Retention by working with HR & L&D

- Contract management with 3rd party contractors

- Collaborate and interact with Key stakeholders from company to enable delivery.

- Facilitate people processes in the organization

- Streamlining and improving business processes, long-term business planning, and analysing the effectiveness of existing business functions. Role Requirement

- 15+ yrs of experience in IT industry having been responsible for delivery of large programs/ accounts.

- Should have played the role of Delivery Head or a Sr. Delivery Manager or similar role for an engagement of about 300 team members.

- Strong People Management Skills

- Excellent written/verbal communication skills

- Problem Solving and Decision Making Skills

- Incumbent should be well organized, versatile, have a keen attention to detail and the flexibility to work with different aspects of a business.

- Proven Leadership Skill


- Ability to lead and collaborate with multiple stakeholders

Women-friendly workplace:

Maternity and Paternity Benefits

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