Client Servicing Manager at Talent Socio
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Associate Director/Director - Category Management - eCommerce (4-7 yrs)
Role Objective
To manage and successfully drive a SBU consisting of multiple product categories over an E-commerce driven channel, while achieving targets against the KPIs as per the system. This role demands the candidate to be a go-getter who has a knack for problem-solving and growth hacking. The business requires acumen to disrupt the traditional procurement processes of the MSME market and bring in a more organized way of transaction.
The profile allows the candidate to project entrepreneurship and leadership skills which contributing towards the success of the organization.
Role Responsibilities-
- Responsible for maximizing sales and profit of the categories and achieving sales budgets while remaining competitive in the marketplace. Management of topline and bottomline (P&L), merchandise mix and price sanity.
- Negotiate all vendor buying agreements between the company and respective suppliers.
- Managing end-to-end supplier relationships.
- Work closely with suppliers, majorly brands and engage them in joint business plans with a promise of growth and scale
- Work with merchandising teams on promotional planning and merchandising on the sales platforms
- Work with marketing teams for selecting products through online paid channels, social media etc., while ensuring pricing accuracy
- Plan category structure as per the market, while ensuring no SEO impact, to improve the customer shopping experience
- Monitoring product lifecycle of every product in the category and take early calls for opportunity maximization
- Accurately forecasting trends, planning stock and monitoring performance
- Maintaining strong focus on KPIs such as Traffic, CTR, Conversion, Bounce Rate, etc.
- Planning and developing the product range and finalizing the pricing strategy for products
- Ensuring 100% customer satisfaction through Seller/brand level monitoring of the NPS score vis-a-vis Inventory Management, Delivery SLA, Product Quality, Returns/Cancellations, etc.
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