Founder at Wellspring Consultancy
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Associate Director - Delivery Leader - Manged Services - Captive Firm (17-24 yrs)
We are looking for Associate Director with good experience in Managed Services - Service Delivery, Operations, Advisory Consulting, Automation, Transformations, etc. for our client based at Bangalore.
The Manged Services Delivery Architect Leader will serve as the technology master leader craftsmen with a good understanding of the ITSM platform and tools for the development of the technology solutions and mapping the client business requirements to systems/technical requirements to ensure they are in line with the enterprise architectural plan and firm's capabilities.
Knowledge and Skills Requirements :
- Experience (one year minimum) on building and costing MS solutions. Technology, colocation, implementation, in life services and associated transition process and SLA's.
- Should have good hold on ITIL process adoption and should have used ITSM tools extensively
- Understand the capabilities of the IT Network, Storage and associated operating systems, associated private cloud and multi-tenant compute also hybrid VDC solutions.
- Understand the IT Infrastructure Solution and associated Managed Services Solution concepts.
- Previous experience of developing standardized managed services costing tools and presales process.
- Capable of qualify opportunities, delivering presentations to the client at any level, including C-level.
- Well organized, structured and able to articulate ITSM solution, service wrap and relate it with clients- needs both technically and commercially.
- Ability to review Application/Infra Design and provide feedback to ensure ease of maintenance, configurability, scalability, security and stability of a solution.
- Ability to review the application monitoring and error logging landscape and provide feedback so that it adheres to industry standard practices.
- Knowledge on common solution design patterns that aid availability, resilience and security.
- Knowledge on REST design principles and application integration patterns.
- Knowledge of DevOps model and awareness on industry standard tools.
- Experience with database management and proper systems security best practices.
- Experience with Cloud infrastructure as a service (IaaS) and modern enterprise technologies.