Associate Director - Customer Service - Consumer Product Division

- Define, design and Lead Prescription and Assisted sales Management

- Develop procedures and policies to facilitate a quality assisted customer service for all health verticals

- Identify and recommend expansions to technology, equipment, and policies to drive customer experience and efficient operations

- Strategically lead & develop team to enhance performance by setting clear accountable performance measures

- Manage and maintain patient health records (PHR) securely and accurately in line with the data privacy and protection policy of the country

- Collaborate with multiple cross functional teams within the org, manage diverse efforts, leverage the teams for synergies and delivering great customer outcomes

- Demonstrate a good understanding of business objectives, align effort and get buy-in from stakeholders to propagate a customer-centric culture within the teams

Qualifications:

- 8+ years of experience with extensive experience in managing customer service teams

- MBA from a premier business school will be an advantage

- Proven Management and/or relationship management experience at a senior, strategic level role

- Good understanding of data and technology with 5+ years of experience working cross functionally with product team

- Experience with telemedicine is a plus