Associate Director Servicing - Social Media & Communications

About the Company:

- GenY Medium is in the business of managing perceptions of brands - online. Our team combines the three essential skills to excel at performance marketing - Consumer understanding, 2. Content Marketing and 3. Technology expertise

- Within a very short span of time, our young team has served a number of clients and helped create positive conversations around their brands. The good news is that we are growing - and fast! Read more about the company at http://www.genymedium.com/

Role:

- We are looking for an Associate Director Client Servicing for our Social Media & Communications part of business to effectively lead our digital client services & Strategy team. Role involves managing a team of account Managers and account strategists as well as servicing some of our top customer accounts

- The position is also responsible for defining the delivery processes and overseeing projects.

- This role will lead a team of 8-10 people including account managers, digital strategists ensuring revenue, and retention goals are met.

Responsibilities:

- Ownership Areas

- Timely & High quality delivery of Scope of work

- Ownership of Client Success, Retention & Interaction

- Building Marketing and Business Strategy for Clients

- Recruiting, training, upskilling & retaining client servicing team

Key Functions of Operation:

- Social Media & Branding

- Search Engine Optimization

- Website Design & Development

Revenue Contributions:

- Help define and put in process upsell activities to achieve revenue and account growth targets

- Play a key role in exploratory initiatives & new projects

- Complete ownership of client retention

- Support the business development team with new pitches

Team Contributions:

- Manage resource allocation and workflow with primary objective of maintaining/improving margins

- Recruit, coach, mentor and recognize performance for an industry-leading digital marketing team all while executing on a philosophy of continuous improvement in all that we do.

- Maintain and foster cross functional relationships to improve delivery quality

- Build credibility throughout the organization as an effective problem solver and thought-leader who maintains up-to-date knowledge of product offerings, processes, and industry developments & trends while continuously maintaining a demeanour of approachability.

Knowledge/Skill Set Required:

- Demonstrated track record of organic growth on social media & website channels

- Outstanding project management, training and presentation skills

- Excellent customer service skills with a customer centric attitude

- High creative aptitude & ability to provide high quality inputs to creative delivery teams

- Ability to work towards common goals in a group operations/sales environment

- Strong attention to detail and organizational skills

- Outstanding analytical and data management skills

- Ability to reach out and build relationships with other teams across the organization

- Eager to learn and lead others to learn

Education Qualification / Work Experience Required:

- A master's degree in business administration is desired but not required.

- 7 or more years of individual digital media experience; account management in digital media

- 3 or more years of experience directly managing a fast-paced, quality-focused, client-facing team of 5+ members

- 3 or more years in a reputed creative first digital agency in a branding & social media management role

- Outstanding leadership skills, including lead by example management style with the ability to make decisions and own them