Associate Director - Mumbai ( 10+ years experience Post CA Qualification ) (10-14 yrs) 1. Provide leadership to large team with overall responsibility for client service delivery 2. Prior experience in outsourcing sector in share service, industry preferred 3. Effectively liaise with internal stakeholders - Operations team, IT, HR etc. and client stakeholders for timely completion of activities 4. Engage with client stakeholders and operations team in identifying and implementing process, automation initiatives, effectively monitor transition activities etc. to drive overall efficiency 5. Effectively handle client escalations & drive performance improvement 6. Drive process led delivery in terms of updated process manual, documentation etc. 7. Review SLA workings with Operations team members as per agreed methodology and drive necessary improvements by effectively engaging with concerned stakeholders 8. Monitor adherence to compliance related activities, lead engagement with auditors, as necessary, to provide necessary information, clarification etc. 9. Responsibility for preparation of presentations to client senior management for performance review by providing data analysis and detailed commentary 10. Provide support to internal stakeholders in business development initiatives e.g., preparation of citation, providing key data points, process overview and any ad hoc deliverables as required 11. Engage with operations team in people development initiatives e.g., nominations for Rewards & Recognition, quarterly rating of employees, in-house employee training programs, appraisal and performance review discussions 12. Responsible for hiring of key resources; proactively identify and select candidates for open positions to expedite hiring activity 13. Responsible for preparation of client billing workings, check correctness of invoices and drive collections 14. Provide support for FTE pricing and preparation of any ad hoc reports as required by management 15. SAP knowledge preferrable 16. Sound knowledge of MS office tools 17. Good inter-personal and communication skills

Mumbai

Associate Director  - Client Service Delivery 

Associate Director  - Client Service Delivery  ,Job Description for Associate Director  - Client Service Delivery  in Green Thumbs in  Mumbai for (10-14) years of experience. Apply Now!

Job Description for Associate Director  - Client Service Delivery  in Green Thumbs in  Mumbai for (10-14) years of experience. Apply Now!