Assistant Vice President/Vice President - QE Delivery - IT

AVP/ VP - QE Delivery

The core responsibility of the Senior Delivery Manager/AVP role, is to drive Customer Satisfaction, Employee Satisfaction, Delivery Excellence, Revenue growth and Margins improvements.

1. Delivery Excellence & Governance :

a. Monitor and Control KPIs (Key Performance Indicators)/commitments supporting Delivery Managers

b. Strengthening the governance process at the below levels through structured review mechanisms and reporting of metrics/KPIs

i. Delivery Managers (DM)/Leads with Client Leads/VP's

ii. Senior Delivery Managers with Client Managers/SVPs

c. Monitor and track all client commitments made

2. Enhancing Delivery Impact :

a. Improve visibility of company's contributions and automated solutions

b. Engage with key stakeholders in gaining insights that represent problem statements, challenges, unmet expectations, new opportunities (critical Client Programs, new tech stack/tools, LOBS, etc).

c. Enhancing Delivery Impact through the insight driven actions and continuous improvements/step changes

3. Leadership support for the following Talent related activities :

a. Help manage, grow, and mentor the Delivery Managers and other leaders for their technical and soft skills development.

b. Talent Planning & Acquisition

c. Talent management (fulfilment) and development

d. Career progression plans and conversations

e. Employee engagement planning and execution

4. Business Goals and Margin Improvements :

a. Improve the Project Margin to the level defined by the Delivery Partner

b. Minimize revenue leaks

c. Ensure targeted team utilization is achieved

d. Cost optimizations