27/12 Amrita Chakraborty
Consulting Partner at InnoQuest Consulting

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Assistant Vice President/Vice President - Business Excellence - Healthcare BPO (15-22 yrs)

Bangalore Job Code: 648066

AVP/VP - Business Excellence - Healthcare Process Experience Manadatory


This position is with a reputed Healthcare BPO

Job Description

- Play active role in solutioning for new business through levers like Business Excellence framework/tools, RPAs, Analytics and formulate value generation opportunities for prospects

- Lead and manage overall BE initiatives for the geography, spanning across multiple delivery centers, and different business types Viz contact centers, back office support, claims adjudication, etc.

- Champion the strategy execution of vertical and organization specific frameworks for healthcare - Capability Maturity Model and design, pursue improvement, changes through cross geo and cross functional collaboration

- Participate in organizational wide initiatives to represent business opportunities and alignment thereof and enable/aid deployment wherever applicable

- Create strategy for trouble business situations in terms of proactive identification, mitigation/improvement plans, measurement and governance

- Work closely with practice organization (capabilities organization) within the vertical to identify cross modular opportunities for improvement and also enable new product creation/development

Qualification, Experience and skill sets

- Graduate/PG in a technical filed with overall 15 + years a 12+ years of experience in Business Excellence/Quality/Consulting, out which minimum 4-5 years experience in senior positions in a BPOs in healthcare domain

- Six Sigma Master Black Belt from institutes like ASQ, ISI, etc.

- MBA from business school of repute will be an added advantage.

- Ability to work in a multi culture, multi geography and cross functional environment

- Knowledge and experience in RPA, Analytics is an added advantage

- Experience in consulting would be an added advantage

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