AVP / VP - BPO Sales_Business Development (North America / UK / Canada / Australia)

About the Position :

We are looking for an experienced and seasoned veteran in selling outsourced voice and non-voice call center/ back office solutions. The position will report to Sr. VP - Sales & Marketing.

We are specifically looking for someone with proven experience of selling large multi-year outsourced customer care offerings in following business verticals :

- Phone, Email, Chat & Social Media Customer Service

- Product Support Helpdesk

- Debt Collections

- Catalog Order Taking

- Remote Quality Monitoring

- Market Research & Surveys

- Customer Acquisition & Win-back

- CRM Software

Qualifications :

- Overall domain experience of more than 20 years will be required.

- At-least six to eight years successful experience selling outsourced contact center services for India based BPO service providers.

- Have successful track record of selling in North America / UK / Canada / Australia market.

- Have a contact / prospect network that is current and strong

- Experienced and accomplished in delivering stand-up executive level management presentations.

- Experience responding to RFPs and writing proposals.

- Strong prospecting and closing skills.

- Excellent oral and written communication skills.

- Managing the handoff from sales to operations effectively so as to ensure a smooth start to each project

Specific Duties and Responsibilities Include :

- Win key accounts and account management

- Work closely with senior management for market development

- Develop and deliver on an Annual Sales plan

- Participate in trade shows, seminars and other public events as necessary

- Prospecting - cold calling

- Effectively develop and manage professional relationship a the - C- level

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