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Recruitment Consultant at Michael Page
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Assistant Vice President - Strategy & Planning - Customer Experience & Service Quality Function - Bank (7-10 yrs)
AVP, Strategy & Planning - Leading Indian Private Bank
About our client : Our Client is a leading Private Bank in India.
Primary Responsibilities :
- As a part of the Customer Experience & Service Quality function, the incumbent would be responsible to develop strategies & capture customer feedback through customer satisfaction scores
- To acquire target audience by leading design & implementation of campaigns
- Ensure development of service quality metrics in collaboration with relevant Retail Banking functions
- Collaborate with internal stakeholders to achieve the desired business objectives
- To ensure design, development and implementation of quality audit tools
- Benchmark against competitors & other industry leaders and implement best practices
- To ensure effective coverage of the customers & processes by planning usage of effective tools, channels and frequency of measurements
- Track latest advances in customer satisfaction metrics and survey tools
The successful candidate should have :
- MBA in Finance / Operations with at least 6-7 years of experience in Customer Service & Operations roles
- Excellent leadership skills & senior stakeholder management
- Understanding of customer service processes & systems
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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