Assistant Vice President - ServiceNow Technical Architect - Agentic AI

Description:

Job Title: Assistant Vice President - ServiceNow technical Architect

Location: Delhi - NCR

Experience: 14 years

Role Overview:

This role is responsible for leading ServiceNow development teams, designing and delivering custom applications and workflows, and managing end-to-end implementation across business units.

The position requires strong hands-on experience with the ServiceNow platform, especially custom app development, ITSM modules, integrations, and automation.

Key Responsibilities:

- Lead and manage ServiceNow developers and senior developers to deliver custom applications.

- Design, configure, customize, and implement ServiceNow workflows and modules.

- Develop and enhance features for new or existing ServiceNow applications.

- Write, review, and maintain clean and scalable code following best practices.

- Build and configure service requests, forms, and workflows based on business needs.

- Use scripting and automation (primarily JavaScript) to streamline processes.

- Perform integrations with external systems (using web services, APIs, SOAP, REST, MID Server, etc.

- Work on CMDB, Discovery, and data integrations.

- Conduct system and integration testing, monitor platform health and performance.

- Collaborate with business stakeholders to gather requirements and deliver appropriate solutions.

- Ensure development follows SDLC and Agile/Scrum methodologies.

- Troubleshoot issues and support on-call operational needs.

- Document solutions and knowledge articles.

- Promote teamwork, collaboration, and continuous improvement.

Required Qualifications:

- Strong hands-on experience with the ServiceNow platform, including ITSM modules (Incident, Problem, Change, CMDB, Asset).

- Experience in custom/scoped app development using ServiceNow App Engine.

- Hands-on development experience in JavaScript (core language used in ServiceNow), along with HTML, CSS, XML, and AJAX.

- Experience using Glide scripting, workflows, UI actions, and business rules.

- Strong understanding of ITIL/ITSM processes.

- ServiceNow Certified Application Developer (CAD).

- Experience working in Agile/SCRUM environments.

- Ability to analyze problems, troubleshoot, and work independently