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20/02 Dipankar Sharma
Business Partner at Xpert Conexions

Views:708 Applications:166 Rec. Actions:Recruiter Actions:109

Assistant Vice President - Record To Report Operations - BPO (14-22 yrs)

Pune Job Code: 800154

Job Description :

1. Minimum 14 years of BPO Experience, 6 years at Managerial Level handling 200+ FTEs

2. Minimum 10+ years of R2R/RTR experience is MANDATORY.

3. Drive on-time, accurate & quality service delivery within agreed-upon SLAs for assigned processes

4. Responsible for day to day deliverables in the US, UK, Europe Clients

5. Responsible for customer satisfaction by meeting / exceeding all service levels as agreed with the customer

6. Responsible for client relationship management

7. Drive & achieve productivity enhancements

8. Identify opportunities to increase existing processes, reviewing the current lifecycle and new business

9. Own weekly/monthly management reports & highlight relevant gaps &/or concerns

10. Oversee migration & stabilization of new processes

11. Periodically review process & regulatory requirements & ensure compliance

12. Review FTE requirements, shift plans & capacity planning

13. Initiate, Execute & Facilitate process improvement initiatives/projects

14. Integrate domain knowledge & business understanding to create superior solutions for the client

15. Excellent Communication Skills

16. Quality, Six Sigma, Presales Experience will be added advantage but not mandatory.

17. Should be ready to work in CLIENT SPECIFIC SHIFTS

Women-friendly workplace:

Maternity and Paternity Benefits

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