Assistant Vice President - Quality & Training - Telecom

- Lead the Training & Quality function for a large Telecom client with end to end accountability

- Devise the account training strategy, oversee its implementation and assess its outcomes

- Identify training and developmental needs and drive suitable training initiatives that build loyalty to the account and organization

- To maintain the Performance Efficiency Indicator metrics

- Smooth and timely roll out and implementation of all quality processes and guidelines

- Ensure satisfactory results in internal, external and client audits and timely closure of all observations with concrete corrective action plans

- To initiate process improvement ideas and mentor projects, generating revenue and impacting various financial levers of the business

- Conducting internal process audits & process reviews for ensuring strict adherence to the process Parameters/systems as per defined guidelines

- Work in alignment with operations maintaining the Separation of Duty

- Actively align and be part of the some of the key organizational projects

- Active engagement in all governance and leadership calls

- All client deliverable to be completed timely and to provide recommendations and process improvement ideas

- Process Mapping, Dashboards and Presentations